How can we help?

Have a question? Search our FAQs or send us a message

Becoming a member is easy and free!

All you have to do is create an account, by providing your country, email address and password and you can get started.

Once registered, you will receive a verification email with a link to confirm your registration. We have designed this ‘double opt-in’ process to make sure you’re exactly who you say you are.

Be sure to check your junk/ spam mail as well as your regular inbox and add us to your safe senders list.

Anyone over the age of 15 years is welcome to join Pureprofile. You can create an account by providing your country, email address and password.

Don’t worry, forgotten passwords happen to the best of us!

You can reset your password by clicking the ‘Forgotten/ Reset password?’ link at login.

Once you’ve provided your email address (the one you registered with) we’ll send an email with instructions for resetting your password.

To change or update your account details such as email address, home address, linked mobile and/ or banking information, click on the ‘settings’ tab under your name and profile picture, which appears at the top right of each page when you are logged in to your account.

Be aware upon closing your account you will forfeit your current balance and your account cannot be reopened.

Yes, you can refer as many people as you like. In order to start referring, you must first meet the eligibility criteria:

  • Have a verified your email address
  • Completed the first activity in your personal feed
  • Started ANY other activity in the past 30 days
You must comply with the referral rules and regulations to earn a reward. For more details please visit terms of service.

You are only allowed to register for one account.

If we discover you’re running more than one Pureprofile account, all of your accounts may be closed and you may be permanently blocked from our service and all monies forfeited.

If you haven’t logged in and completed a survey in the last 12 months, your Pureprofile account will be considered inactive and may be closed. When your account is determined to be inactive, you forfeit your rewards balance and most of your valuable profile information.

The reason we pause your account is due to the inherent value of your profile. Your profile is a personal asset that you have built and refined over time. By not engaging in over a year, we assume your profile data is not current and that you’re not interested in continuing to build this profile with us.

Before your balance is forfeited, you will receive emails inviting you to log in and confirm your account is still active. If you don’t respond to these by logging in and participating, your account will be deemed inactive and may be closed.

The more data you connect, the more valuable your profile becomes. The more we know about what topics and products you like, the easier it is for us to match you to relevant activities that you love to participate in.

It’s not just about earning cash, though. Your answers are combined with others so you can see how you compare and make better decisions in the future.

You can close your Pureprofile account at any time by logging in and clicking on the settings tab under your name and profile picture, which appears at the top right of each page of our site. Once you’ve confirmed your password, you can follow the prompts to close your Pureprofile account. Once an account has been closed it cannot be reopened and any balance will be forfeited.

You cannot unsubscribe from transactional emails due to these being a requirement for the continuation of your account.

You can unsubscribe from, or change the frequency of summary and promotional emails within the settings tab of your account. There is also an option to unsubscribe from all email types in the footer of every email sent from Pureprofile. You can unsubscribe at any time.

If you would like to discontinue your account and cease all communications and dealings with Pureprofile you can close your account at any time.

Pureprofile activities are a combination of paid activities and quick interactions that help build your profile.

Profile update activities

These are quick questions that help you complete your profile. While you don’t receive payment for answering these, they add lots of value to your profile. The more profile update questions you complete, the more paid opportunities you receive. Plus, they’re super-quick to complete.

Paid activities

These are earning opportunities that are personalised to you. These include surveys, invitations to visit websites, videos to watch or personalised offers. When you receive a personalised offer, not only do you get paid a small amount to view it, but you can also use it to save money.

The more activities you participate in, the more complete your profile becomes. And when your profile is rich and complete, it means we can send you even more relevant earning opportunities and offers.

All it takes is a few minutes of your time to answer a few questions each day. Every single answer you give adds value to your profile that leads to more paid activities.

The payment for activities varies depending on the length and type of activity. You will also be paid a small screener fee in the event that you fail to meet the criteria for a survey.

Each activity will tell you how much you could get paid before you take part in it.

Within your feed we’ve also introduced simple, mobile-friendly profile update questions so you can easily build your profile, even while you’re on the go. These allow you to interact and answer questions by clicking on each feed tile.

Although you may not get paid for each profile update question, every response will help connect you to more groups and paid activities.

Campaigns are matched to relevant people based on their profile information. While we can’t promise you a certain number of campaigns each week, the more information you share and connect with your Pureprofile, the more opportunities you have to have campaigns matched to you.

We cannot guarantee the number or frequency of activities you will receive in a given time period as these are dependant on a number of variables i.e. number of responses required, the flow/ throttle on the activity, the targeted approach taken and/ or the distribution of those profiles required. You are targeted to activities based on the answers within your profile and the associated groups you may be apart of. The more profile questions you can answer, the greater your chance of being targeted for further activities.

The best way to ensure you reach an activity in its early stages or you don’t miss out completely is to log in as regularly and continue to refresh your feed for new activities popping up.

The emails you receive are reminders ONLY for activities that may still be available, however, these are made obtainable to thousands of members at a time and can fill up extremely fast. Given these are reminders in real-time it’s possible an activity may only need a handful of remaining respondents and can be why the activity is filled as quickly as you have received the given invite.

The best way to ensure you reach an activity in its early stages or you don’t miss out completely is to log in as regularly and continue to refresh your feed for new activities popping up.

A VPN (virtual private network) is a service that encrypts your internet traffic data. The VPN hides your IP address and encrypts all the data you send or receive to us which may fail some of our security checks on activities where this may be a requirement.

If you are using a VPN or think the network connection you are on has it enabled please switch it off/ try a different network source when participating with Pureprofile.

We’re always working to fix technical errors. If you completed a paid activity and believe you didn’t get paid for it, please contact our customer service team.

Remember to include as much information about the survey as you can, including the name, ID, potential earning or any details about the survey topic and what went wrong.

Your transactions will display your history for all of the activities you have participated in. 

Access this by clicking ‘transactions’ in the left-hand menu.

Some studies are more complex than others and as such their screening sections may contain more questions than you deem usual before you qualify for the main questionnaire. We do try to keep screening questions to a minimum, however in some instances simple demographic questions are not enough to ensure our clients have the right audience. Should a screening section go beyond the realms of fairness for the standard payment, we will ensure the screener fee is increased accordingly.

Some Pureprofile activities will have restrictions in place when attempting to participate outside of your country of registration. This could be enabled for a number of reasons for e.g. fraudulent security protocols, questions within an activity related to real-time locational stamps, geo-locational tracking or marking etc.

Please do note it’s against our Terms of Service to register an account under a country you do not reside in. If you are registered to your country of residence and are travelling, we advise resuming participation with Pureprofile, once you are back from your leave.

Before reaching out to our customer support team, please attempt the following for resolution:
1. Save the link/ URL of the activity in order to re-access
2. Clear your cache/cookies
3. Paste the link/ URL into a new window (ensuring the link is pasted as is, with no edits or spaces)
4. Ensure you are using the latest version of your browsers on a device with flash installed

If the above steps do not work, try an alternate browser and/or device.

The Feed is the first thing you see when you log in to your Pureprofile account. It’s where you’ll find all of your activities and get quick access to your transaction activity and rewards options.
Your profile is a part of an interactive feed. The more you interact with your feed, the more personalised your profile becomes. You can find all your available profile activities under the ‘Profile’ tab at the top of your feed.

When you first log in, you’ll see your feed. It contains profile update questions and earning opportunities matched to you.

If you’re new to Pureprofile, you’ll see mainly profile update questions in your feed. Click on them to give your answers and build your profile. The more profile questions you complete, the more groups you’ll be added to. And the more groups you join, the more earning opportunities such as paid surveys, offers and content you’ll receive.

If you’ve been a Pureprofile member for a while, you may have already completed most or all your profile questions, so you’ll see more activities, offers and content in your feed.

Each piece of content in your feed will tell you the type of activity it is, how much you could earn for taking part and how long it will take to complete. Simply click on the tiles to participate.

Groups are built around the common attributes that Pureprofile members share. Based on your answers to profile questions, you’ll be placed into groups of people who share your interests and preferences. There are groups for all kinds of people: ‘Main Grocery Buyers’, ‘Owns a Dog’, ‘Eats Out at Restaurants’. There’s even a group for people who ‘Don’t Eat Cereal’.

So what’s the point of all these groups?

Groups are useful because they allow brands to connect directly with customers who care about their products and consider their content relevant. The more comprehensive your profile is, the more groups you can be in. Being in the right groups means you’ll receive more earning opportunities that are tailored to you – so you’re bound to enjoy them even more!

You might notice your feed is showing questions you might have already answered in the past. You’re being asked to update your answers to certain questions so we can ensure your profile is accurate and reflects recent events in your life, such as moving house, changing job or getting married. This means the content and activities you receive will be relevant and optimised for you.
Your personalised demographic profile i.e. date of birth, first name, surname and postcode can be updated through the settings tab in your Pureprofile account should your situation change. Your full profile makeup will occur automatically through repeated campaigns at differing intervals depending on the topic or subject in question and based on the date of your last provided answer. Further topics and questions will appear as you complete more of your profile and join further groups. If you feel an important piece of your profile needs to be corrected, updated or altered please reach out to our customer support team for help and guidance.
Your account balance is displayed in the top right-hand corner of the page, just next to your name and profile picture.

Once your account reaches the minimum requirement, click on the Rewards in the menu bar to the left of your feed to select your preferred redemption method and follow the prompts.

Depending on which country you live in, you can exchange your earnings for different reward options. Cash direct into your bank or PayPal account, Giftcards, movie tickets, or investment opportunities (region dependent).

We’re always looking for new reward partners. If you have a good idea or would like to see something available to your region, please reach out to our customer support team and provide your input.

You may redeem a minimum of $20 (AU, NZ), $10 (SG, US), and £10 (UK) per transaction for cash, Paypal or Pureprofile Rewards Card (depending on your region) redemptions. You can redeem whenever you want, as many times as you want, provided you have the required minimum value (for your region) in your account.

Bank and Paypal redemptions can take up to 30 business days (not including weekends or public holidays) to be processed and for the money to be deposited into your account.

Gift cards and Hoyts movie passes may take up to 5 business days to be processed and are subject to approval. Once approved, you will be emailed the confirmation.

All other reward partners please view the T&Cs at time of selection and receipt.

The first reason could be you have not allowed enough time for us to process your request. Depending on the reward option you select it may take us a few days to organise transfers, these time periods are shown to you at time of selection. If you’ve still received no redemption, this could be due to incorrect bank details where there could be a small error in your banking information. Unfortunately, we can’t detect this mistake until we’ve tried to deposit your money and the bank has rejected it.

Please make sure to review your bank details. If a redemption is rejected, it can take up to 14 days for the banking institution to notify us. Once this happens, we notify you of a failed redemption.

If your bank informs us of a failed redemption an automatic email will ask you to update your bank account information within your account and confirm to us once done. Once we’ve verified your bank details, we’ll be happy to reprocess your redemption.

If your gift card or movie pass redemption is denied, you will receive an automatic email asking you to verify your Pureprofile account details. Your redemption will be put on hold until your account is back up and running.

We can deposit your redemption only into a bank/ paypal account under your own name or a joint bank account with your name.

This policy is in place to ensure that no one can redeem your Pureprofile balance except you. It also prevents people from operating multiple Pureprofile accounts under different names.

You can update your bank/ paypal details in your account settings by clicking on the ‘settings’ tab under your name and profile picture, which appears at the top right of each page when you are logged in to your account. Making sure your bank details are correct means that you can enjoy your rewards sooner. Incorrect details may result in a failed redemption and delays in receiving your money.

All of the information you give us is encrypted and can only be seen by you. Please refer to our Privacy Policy for more information.

Before you make a redemption, we need to make sure you’re a human and not a robot so you will be required to ensure your account has been fully validated. This is for your own security and to ensure your reward goes to the right place.

Pureprofile reward cards will require you to go through an SMS verification process, so Pureprofile will send you a text message to confirm your account. Simply follow the steps and you’ll be fully verified and ready to redeem.

If you’re a member who’s already verified in the past, you won’t have to go through the SMS process twice.

We understand that providing and saving your bank details might make you nervous, however when you make a redemption we automatically encrypt those personal details in transit from your computer to Pureprofile’s secure servers using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits. Pureprofile servers sit behind a firewall (a barrier that prevents access by unauthorised parties) and are not directly connected to the Internet. Please be assured that your details will be safe.

We collect only the information you choose to share with us. You decide what profile information you want to complete. The three broad types of information we collect are:

  • Information you directly provide us;
  • Information about your use and interaction with Pureprofile; and
  • Information collected through the platform, applications, third parties or other websites.

Your profile information is stored in our cloud server system and is protected behind a powerful firewall. All sensitive data is highly encrypted and is only ever connected to your member ID to ensure high-level security for all of your information. You can learn more about how it’s done in our Privacy Policy.

When you participate in an activity, the responses you submit are provided to businesses as anonymous data. We never provide answers or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).

We also use the data we collect to maintain and constantly improve your Pureprofile experience. Your information helps customise the content, campaigns, surveys and insights you see in your profile. The more you interact with your profile, the more relevant campaigns and offers you’ll be invited to participate in.

Your profile information is stored in our cloud server system that is protected behind a powerful firewall. All sensitive data is highly encrypted and is only ever connected to your Member ID to ensure high-level security for all of your information. Read our Privacy Policy for more information.

Our Privacy Policy ensures that the responses you submit during an activity are provided to businesses in a de-identified format. We will never provide your responses or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).

Pureprofile hates spam as much as you do.

We don’t send spam, nor do we allow any businesses or individuals to engage in spam activity through our service.

All messages sent via Pureprofile are assessed for their authenticity and relevance to you. As part of this process, we do not permit businesses to send messages unless there is direct consent by yourself.

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